Refund policy

When refunds apply and how to request one.

Refund Policy

Last updated: April 14, 2026

We want you to feel safe spending with VisNavigans. This Refund Policy explains when and how you can request a refund, by product type. This Policy forms part of the Terms of Service.

Summary by product type

Product	Eligible for refund if…
On-demand course	Requested within 7 days of purchase and you have watched less than 20% of the total course runtime.
Course bundle	Requested within 7 days of purchase and you have watched less than 20% of any course in the bundle.
Bootcamp (cohort)	Requested 7 or more days before the first scheduled live class, OR within 7 days of enrollment if attended less than 10% of completed sessions.
1:1 mentor session	Cancelled at least 24 hours before the scheduled session. Pending bookings (not yet approved by the mentor) are always refundable.
Downloadable resource	Requested within 3 days of purchase and the file has not been downloaded.

How to request a refund

Log into your VisNavigans account.
Navigate to My Purchases.
Click Request Refund next to the applicable order and follow the prompts.

You can also email info@visnavigans.com with your order number.

Processing

Eligible refunds are approved within two (2) business days and credited back to your original payment method. Depending on your bank, the funds may take an additional 5 to 10 business days to appear on your statement.

Partial refunds and pro-rata credit

For bootcamps and multi-session purchases that are cancelled after they begin, we may at our discretion issue a partial refund, account credit, or reschedule to a later cohort. We evaluate requests case by case.

Non-refundable circumstances

Refunds will not be issued where:

The request falls outside the applicable window listed above;
The mentee has consumed more than the threshold watch / attendance percentage;
The downloadable resource has already been downloaded;
The account was terminated for violation of our Terms of Service;
The request relates to dissatisfaction with a mentor's professional judgment or subjective quality of advice. In these cases we will work with you to re-match you with another mentor where possible.

Chargebacks

Please contact us before initiating a chargeback with your bank or card issuer. Disputes raised with the payment processor before a refund has been requested from VisNavigans may delay resolution. Fraudulent chargebacks may result in account termination.

Questions

Email info@visnavigans.com. We aim to respond within one business day.