Refund policy
We want refunds to be fair to both mentees and mentors. Different product types have different rules because the nature of the purchase is different. This article covers what's refundable, when, and how.
Quick table
| Product |
Window |
Extra condition |
| Self-paced course | 7 days | Less than 20% watched |
| Course bundle | 7 days | No course in the bundle started |
| Bootcamp | Before start − 7 days | Less than 10% attended |
| Session (pending) | Any time before approval | Always refundable |
| Session (approved) | ≥ 1 day before start | Cannot refund after start |
| Resource (PDF, etc.) | 3 days | Must not have been downloaded |
Why these rules
- Courses — we want you to preview, not consume. 20% watched means you've had enough to judge quality.
- Bundles — each course in a bundle is individually valuable. Start one and you've used the bundle.
- Bootcamps — live events can't be "un-delivered" once they start; most refund window is about giving you time to reconsider before the start date.
- Sessions — the mentor is booking time on their calendar; cancelling at the last minute leaves them with a hole they can't fill. 1-day notice is the compromise.
- Resources — once downloaded, you have the file. Can't unshare.
How to request a refund
- Go to Dashboard → Purchase History.
- Find the item.
- Click Request refund.
- Choose a reason from the dropdown.
- Add context in the text field (optional but recommended).
- Click Submit.
What happens after
If you're within the policy window, the refund processes automatically:
- Stripe refund fires — the money starts flowing back to your original card.
- Access to the product is revoked immediately (course unenrolled, session cancelled, etc.).
- The mentor is notified.
- You get an email and in-app notification confirming the refund.
- Money arrives on your card in 5–10 business days (faster on debit, slower on credit).
If you're outside the policy window
The request still submits but doesn't auto-process. An admin reviews it within 24–48 hours.
- Goodwill refunds — for customer service reasons, we sometimes approve outside-policy. No guarantees, but we try.
- Technical issues — if you couldn't access or use the product, we refund regardless of policy.
- Mentor didn't deliver — a session where the mentor no-showed is always refunded.
Chargebacks
Please don't chargeback. If you want a refund and our policy isn't working for you, open a support ticket first. Chargebacks cost us $15 each and make Stripe less likely to serve us (which hurts every mentee). We almost always resolve disputes directly faster than the chargeback process anyway.
Abuse
Repeated refunds (e.g. buying courses, watching 19%, refunding, repeat) are tracked. Accounts that abuse the policy get refund privileges restricted after a pattern emerges. We want flexible refunds to exist for real use cases; we also want mentors not to be exploited.
Partial refunds
We don't offer partial refunds on our side. If you bought a $100 course and want $30 back because "only a third was good", that's not how it works — we refund the whole thing or none.
Exception: admin can issue partial refunds in special cases (e.g. the last lesson of a course was unavailable during your window). Open a support ticket.
Related
- "Your purchase history and invoices" — where to find the refund button
- "Accepted payment methods" — how refunds return to different methods
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