Deleting your account

You can delete your account any time. This article covers what actually happens, what we keep, and what alternatives exist.

How to delete

1. Click your avatar → Account settings.
2. Scroll to Danger zone at the bottom.
3. Click Delete my account.
4. Confirm by typing your email in the confirmation box.
5. Click Permanently delete.

Deletion is permanent. You can't restore the account later.

What gets deleted

• Your profile (name, photo, bio, skills)
• Your cart and wishlist
• Your messages and conversation threads
• Your reviews (replaced with "Deleted user" anonymously)
• Your lesson comments (replaced with "Deleted user")
• Your notifications
• Your saved payment methods (removed from Stripe via the delete hook)

What we keep (and why)

• Purchase records — legal obligation for tax and dispute records, typically 7 years. These are kept in a way that doesn't identify you personally after deletion.
• Refund records — same reason.
• Payout records (if you were a mentor) — same reason. These show an anonymized mentor reference, not your name.
• Support tickets you opened — kept for our audit trail; your identifying info is scrubbed but the content remains.

If you were a mentor

Extra considerations:

• Cannot delete while outstanding balance exists. If the platform owes you money, run a final payout first. If you owe the platform, contact support to resolve.
• Cannot delete while pending refunds are outstanding. Those must close first.
• Cannot delete while unpaid sales exist. Wait for clearance and next payout, or forfeit (by manual admin adjustment).
• Your products stay up for existing students — deleting your mentor account doesn't retroactively kill courses students bought. Content stays available; "mentor deleted" shown on the product page.

If you were a mentee

• Courses you purchased are lost. You can't re-access them without re-purchasing under a new account. Consider downloading any materials first.
• Pending sessions are auto-cancelled and refunded.
• Your reviews stay but attributed to "Deleted user".

Alternatives to deletion

Before deleting, consider:

1. Just stop using us

Your account sitting dormant doesn't cost you anything. No monthly fees, no spam unless you enabled it. Coming back later is trivial — deleting means starting over.

2. Deactivate (coming soon)

Not yet implemented platform-wide. When available, deactivation hides you from search but keeps your data recoverable for 90 days.

3. Unsubscribe from emails

If the annoyance is emails, you can unsubscribe from all non-transactional emails from Account Settings → Notifications. Transactional emails (receipts, booking confirmations, password resets) still send.

4. Change email to an unused address

If you don't want the account associated with your current email, change it to a null email (e.g. a never-checked forwarding address).

GDPR / right to be forgotten (EU, UK residents)

Under GDPR, you have the right to request deletion of your personal data. Regular account deletion (above) satisfies this for most data. For a full GDPR request (including data we're required to retain, with anonymization):

1. Email us from your account's email address.
2. Subject: "GDPR deletion request".
3. Include your account email and the request.
4. We respond within 30 days as legally required.

Data export before deletion

You can request a complete data export before deleting. Purchase History, messages, reviews, comments, everything. See "Privacy and your data".

Can I come back?

You can register a new account with the same email after deletion. It starts fresh — no purchase history, no reviews, no saved items. If you want access to a previously-purchased course, you'd have to re-buy.

Related

• "Privacy and your data" — what we collect, your rights
• "Changing your email address" — a less extreme option