Clearing cache and cookies

"Clear cache" is the universal web-fix. When something's weird — old content showing, buttons not working, logins looping — this usually solves it in one minute.

What cache is

Your browser keeps copies of website files (CSS, images, JS) to avoid re-downloading them every time. Sometimes those copies get stale — a site updates but your browser keeps serving the old version. Clearing cache forces a fresh download.

What cookies are

Cookies are small bits of data the site stores in your browser — your login token, cart contents, preferences. Clearing cookies logs you out and wipes preferences.

The lighter option: hard refresh

Before nuking everything, try a hard refresh — forces re-download of the current page without affecting cookies.

Full cache clear — browser by browser

Chrome

1. Menu (three dots) → More tools → Clear browsing data
2. Time range: "Last hour" usually suffices. Use "All time" for a full reset.
3. Check: Cookies and other site data + Cached images and files.
4. Click Clear data.
5. Refresh the page.

Firefox

1. Menu → Settings → Privacy & Security
2. Scroll to Cookies and Site Data → Clear Data
3. Check Cookies and Site Data + Cached Web Content
4. Click Clear

Safari (macOS)

1. Safari menu → Settings → Privacy → Manage Website Data
2. Search for our domain
3. Select it → Remove
4. Alternative: Develop menu (enable in Advanced settings) → Empty Caches

Safari (iOS)

1. Settings → Safari
2. Clear History and Website Data
3. Confirm.

Edge

1. Menu (three dots) → Settings → Privacy, search, and services
2. Clear browsing data → Choose what to clear
3. Pick time range, check Cookies + Cached files
4. Clear now

Clearing only for one site

Full-browser clear logs you out everywhere. If you want to clear only our site:

Chrome / Edge / Firefox

1. Visit the site
2. Press F12 (DevTools)
3. Right-click the refresh button (upper left)
4. Choose "Empty Cache and Hard Reload"

This only resets the current site. Much less disruptive than a full clear.

What breaks after clearing

• You'll be logged out of our site and all other sites you use. Log back in.
• Your cart resets — re-add items.
• Saved preferences reset — display options, cookie preferences.

Nothing in your account is lost — preferences, cart, and login are re-established on next use.

When clearing doesn't help

1. Try a different browser.
2. Try incognito / private mode (different cache / cookie store).
3. Try a different device entirely.
4. If the issue only happens on ONE specific browser, that browser may have a corrupted profile. Create a new user profile in your browser settings.

A common fix for login loops

If you log in and get kicked back to login repeatedly:

1. Clear cookies for our domain specifically.
2. Close all tabs of our site.
3. Open a fresh tab, go to the login page.
4. Log in.

The loop is almost always a stale session cookie the browser refuses to replace.

Related

• "Browser compatibility" — baseline requirements
• "Video or audio not working" — cache-clearing often fixes playback